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Terms Conditions That Cover Your Account

One written set of rules sits behind every deposit, withdrawal and table round on jetween, and this page is where we spell it out.

Account rulesWallet usebKash and NagadEligibility by region

Explore the Lobby Read FAQ

CONTACT ROUTES

Who to Contact About a Clause

You should not have to guess what a clause means. Open the help panel from the lobby menu on your phone and raise a ticket against the section you are reading. The thread stays with your account, so nobody asks you to explain the problem twice. Anything tied to money needs a paper trail: for a bKash transfer that left your app but never landed in the wallet, send the transaction ID and the time you sent it. Clause questions and requests for your record go by email, and we answer in writing.

Help panel ticket Raise it from the lobby menu on your phone. The conversation stays attached to your account, so the next reply picks up from where the last one stopped rather than starting again.

Email for clause questions Write in with the section heading you are reading and the wording you want explained. We answer in writing, which gives you something to keep and quote if the same point comes up later.

Payment traces For a bKash, Nagad or Rocket transfer that never reached your wallet, send the transaction ID, the amount and the time you paid, plus the number you sent it from.

Where Our Terms Apply and What They Cover

jetween Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account with jetween means you accept the terms on this page, and the version you agreed to stays attached to your account record. The rules cover how you register, how your wallet is funded, how a withdrawal is verified, and what happens when a

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wager is settled in error. They also handle the fair-use side: one account per person, details that match your own documents, and no funding through someone else's bKash, Nagad or Rocket number. We drafted the document around how the lobby actually runs. When you open a
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live table, a slot room or a cricket market, the settlement rule for that product sits alongside the general terms, and where the two differ the product rule wins for that round. If a payment rail changes or a new table goes live, we can revise
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the wording; the date at the top of the page moves with it, and using your account after that date counts as accepting the new text. Whether you sign in from Dhaka or anywhere else in Bangladesh, the same document applies. Nothing here overrides the law
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where you live. Whether you can open an account, deposit or hold a balance depends on your local law and eligible regions, so check that before you join. Where a clause conflicts with a mandatory local requirement, the local requirement takes priority. Support can walk you
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through any section, though we cannot give legal advice.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Data, Cookies and Account Security

We only hold what an account needs: your name, contact details, the wallet numbers you register, and the transaction history that proves each deposit and withdrawal. Session data and cookies keep you signed in and block a second device from reusing your login without the OTP step. Nothing is sold on, and access inside our team stays with staff who need the record to settle a query. When you ask for a change we confirm what we hold, correct what is wrong, and explain anything we keep because a transaction has to stay on file.

What we hold Your registered name, contact details, the wallet numbers you add for bKash, Nagad and Rocket, and the transaction records behind every deposit and withdrawal made on the account.

Cookies on this site Session cookies keep you signed in and remember your device, so a fresh login still runs the OTP check. Clearing them signs you out on every browser you have used.

Keeping the account yours The OTP step, a password you do not reuse elsewhere, and one registered wallet number. If your device or wallet number changes, tell support before you request the next withdrawal.

Retention and changes Ask for a copy of your record or a correction through the help panel. Transaction history stays on file while the account is open, and after closure where records have to be retained.

Questions About Our Terms

These are the clauses people ask us about most, answered the way we would say it in chat. If your situation is not covered here, raise a ticket against the section you are reading and we will point you to the exact wording that applies to your account.

From the moment you accept them at sign-up. That copy stays on your account record, so if a dispute comes up later, the version you agreed to is the one we check.

Yes, when a payment rail changes or a new product goes live. The revised text replaces the old one from its posting date, and using your wallet after that point means you accept it.

Send support the transaction ID, the amount and the time you sent it. We trace the payment against the number you paid, and an approved reversal goes back to that same wallet.

No. One account per person, in your own name, funded from your own wallet. A second account, or one funded from someone else's number, can be closed under the fair-use clause.

The general terms cover your account; the product rule covers settlement. For cricket that means how a postponed match is treated. For Baccarat Circle or Roulette Express it means the dealing rule for that table.

Raise it from the help panel or by email, naming what you want changed. We confirm what we hold, correct anything wrong, and explain what has to stay because a transaction record must remain.

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