Reference

Privacy Policy at jetween, In Plain Terms

One privacy policy covers your account details, your wallet records and the device data behind every sign-in, and it says plainly what we keep and what you can ask us to change.

Account detailsWallet recordsCookie choicesAccess requests
jetween Privacy Policy at jetween, In Plain Terms
DATA CONTACT POINTS

Reaching Us About Your Data

The quickest way to change something in your record is from inside your account, because the request arrives with your account ID already attached. No phone script, no matching a name from a screenshot. If you would rather write to us, use the email address you registered with, since that is the only address we will send a policy reply to. Players in Dhaka send these through the same queue as everyone else in Bangladesh, and we treat privacy questions as ordinary tickets rather than complaints.

Team online

Request From Your Profile

Sign in, open your profile and send a data request from there. It carries your account ID automatically, so we can match the note to the right wallet record without extra back and forth.

Bangladesh Support Desk

Privacy questions land with the same team that handles wallet and login issues, so nobody has to forward you around. Keep your account number and the payment method you used nearby when you write in.

Written Request By Email

You can send a written request from the email address registered on your account. We reply to that address only, which keeps policy correspondence out of a shared inbox and confirms the request came from you.

DATA HANDLING PRACTICE

How We Handle Account Data

Most of what we hold exists for two reasons: to settle a payment and to keep your sign-in safe. Wallet references for bKash, Nagad and Rocket sit in the same ledger as your game rounds, which is why a support agent can trace a deposit without asking you to resend a screenshot. Cookies do a smaller job — they hold your session open and remember your lobby language. Each of those pieces is collected, kept and removed on a set of rules you can question at any time, and the four below are where most questions start.

What We Collect

Account details you type in, wallet references from each deposit, and device data such as IP address and browser type. Card or wallet PINs are never part of that record.

Cookies And Sessions

Session cookies keep you signed in as you move between the lobby and your wallet page, and they remember your language choice. Block them in your browser and parts of the lobby stop working.

Sign-In Checks

A sign-in from a device we have not seen sends an OTP to the mobile number on your account. Failed attempts are logged too, so a pattern of wrong passwords shows up before anything moves.

Retention And Removal

Deposit records from bKash, Nagad or Rocket, and your game round history, stay as long as local rules require them to be auditable. Past that point we delete or anonymise them rather than keep them.

Privacy Questions We Get Asked

These are the points our Bangladesh support team answers most often, written the way we would explain them in a chat. If your situation is not covered here, send the question from your account profile and we will answer against your actual record instead of a general example.

Your name, date of birth, mobile number and email, plus the wallet reference for any bKash, Nagad or Rocket deposit. Round history and device logs sit alongside those records for payment checks.

Yes. Send a request from your profile page and we will pull the account details, wallet records and sign-in history we hold, then reply to the email address registered on that account.

Only where a payment or identity check needs it, such as the wallet provider confirming a transfer, or where local law obliges us to hand a record over. We do not sell account data.

Open your profile, pick the field you want to change, and confirm the OTP sent to your current number. Changing either one after a withdrawal request may hold that request for a fresh check.

The account closes and lobby access stops, but payment and game records stay for the period local rules require. Once that window passes, the data is deleted or anonymised, and we confirm it.

No. Your wallet number appears only on your own account page and in the payment record our team sees when checking a transfer. Other account holders cannot view it at any point.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.