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What Governs Your Account on jetween

Your use of jetween — from opening an account to moving funds through bKash, Nagad or Rocket — is subject to these legal terms. Access and eligibility depend on your local law and the region your account is registered in.

Account Eligibility RulesJurisdiction-Dependent AccessWallet and Payment ConditionsData Handling StandardsPolicy Contact Path
jetween What Governs Your Account on jetween
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Knowing what happens to your information is a fair expectation. We keep account data — including the wallet numbers you register for bKash, Nagad or Rocket payouts — only for as long as your account is active or as required under applicable rules. You can request a copy of your data or ask for corrections through the account settings panel. Here is how we approach the four areas that matter most.

Data Retention

We hold your account and transaction records — including wallet references for bKash, Nagad and Rocket — for the period required by applicable rules, then delete or anonymise them.

Cookie and Tracking Policy

Cookies help us keep your session active and remember lobby preferences. You can manage cookie consent from the settings panel; declining non-essential cookies will not block account access.

Account Security Practices

Login uses OTP verification sent to your registered mobile number. SSL encryption covers all data in transit. If you suspect unauthorised access, freeze your account immediately from settings.

Requesting Changes or Deletion

Submit a data correction or account-closure request via the Help Centre or by email. We confirm receipt and process eligible requests within the timeframe set by applicable regional rules.

LEGAL CONTACT PATHS

Reach Us on Policy Matters

If you have a question about how these legal terms apply to your account, or you need to raise a dispute about a transaction via bKash, Nagad or Rocket, our support team handles policy queries directly. Availability depends on your region and the channel you use — check the contact section of your account dashboard for current response windows.

Live Chat Support Open the chat widget from your account dashboard to raise a legal query or flag a payment dispute. Our team responds within the channel's current availability window.
Email for Policy Queries Send detailed legal or account questions by email. Include your registered mobile number and the wallet type — bKash, Nagad or Rocket — relevant to your query.
Account Help Centre The Help Centre inside your account lists policy documents, current terms versions and step-by-step paths for submitting a formal policy or eligibility concern.

Common Policy and Eligibility Questions

These questions come up often when you are reading through our terms for the first time or after a policy update. If your question is not covered here, the Help Centre inside your account has the full policy text, and our support team can clarify anything specific to your situation.

Yes. Access to jetween and the legal terms that govern it depend on your local law and eligible region. We do not extend use to jurisdictions where it is restricted.

Wallet references linked to a closed account are removed from active records. Retained data after closure follows the period set by applicable rules, then it is deleted or anonymised.

Yes. Submit a data access request through the Help Centre or by email. Include your registered mobile number so we can locate your account records and respond promptly.

We notify you through your registered account contact when material changes are made. Continuing to use the platform after that notice means you accept the revised terms.

First check that your wallet name matches the account name on record. Mismatches pause processing. Raise a query via live chat or email with your transaction reference for a direct resolution.

Account eligibility conditions, including identity and age requirements, are set out in the full terms document available in the Help Centre. Eligibility also depends on your applicable local law.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.